Frequently asked questions
At Overmind, we design our products and processes with security in mind.
What counts as a change in Overmind?
In Overmind, a change is anytime a blast radius is calculated. This counts for both changes made in the app or via a CI run using our Github action. Usually this aligns with the number of deployments you do, as you would check the blast radius before you run the deployment, then use Overmind to track the impact.
Does Overmind offer multi-year option for subscription?
Yes, Committed Use plans can be purchased as multi-year subscriptions. Please reach out to the Overmind Sales team at sales@overmind.tech to discuss multi-year agreements.
What is the difference between community and premium support?
Overmind offers support options for all users on both free and PAYG tiers.
Community Support
Community support is provided on a best-effort basis via our community Discord. There is no commitment to a specific response time.
Premium Support
Critical » 24x7 hours
Major » 8 hours 4 am - 8 pm (GMT), Mon - Fri
Minor » 48 hours 4 am - 8 pm (GMT), Mon - Fri
General Guidance » 72 hours 4 am - 8 pm (GMT), Mon - Fri
What currency is Overmind priced in?
Overmind is priced in United States Dollars (USD).
What forms of payment do you accept?
We accept payment in various forms depending on the type of plan you choose. PAYG can be paid for via a credit card charged monthly. For committed usage, payment can be made in two ways; either via purchase order and invoice or with a credit card on a monthly or annual basis. If you are interested in paying via AWS marketplace please contact us.
